Refund policy

WE DO NOT ACCEPT RETURNS.

We GUARANTEE the quality of all of our products. If, at any time, a tool develops a defect, we will make it right by either replacing the tool or repairing it. 
If we ask that you return it for repair, we will pay for return shipping and shipping back to you of the repaired item. 
If the item is simply replaced, we will of course pay for the shipping of the replacement item.

IMPORTANT–If you are unsure of what to purchase, please reach out to us so we can discuss the options and which tool best fits your needs. We do offer free Zoom consultations. We want you to have the correct tool and be happy with your purchase.

If you make an order in error (ie, bought the wrong size comb), we recommend selling it on Ravelry or similar site. Please be sure of your choice before purchasing.

Contact us at customersupport@valkyrietools.com with any questions or to set up a free consultation.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Exchanges: We do not accept exchanges.